If your em-trak product has failed outside of the normal terms of warranty (either through warranty expiry, misuse or damage), then we are able to assist by providing a repair service from our offices in the UK.
If you haven't already contacted us please submit a request through our support site or send an email to firstname.lastname@example.org. If the issue cannot be resolved remotely, you can then request to return your product using our non-warranty repair service where it will be subject to a compulsory $100 inspection fee.
We have recently improved the service so that a fixed repair charge will be applied depending on the product type. Full details are in the attached document.
Please contact email@example.com if you have any questions.