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Non-warranty repair service

If your em-trak product has failed outside of the normal terms of warranty (either through warranty expiry, misuse or damage), then we are able to assist by providing a repair service from our offices in the UK.

If you have a faulty product, please submit a request through our support site or send an email to support@em-trak.com. If the issue cannot be resolved remotely, then you can send the unit to em-trak and, for an inspection fee of $100, we will investigate the problem and provide you with an estimate for repair. Once we have received approval we will carry out the repair, give the unit a full service, and ship it back with a 3 month warranty.

The service previously only catered for our A100 Class A, however we have recently opened it up to our other established products. Details of the applicable products and a breakdown of the pricing structures are covered in the document below.

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