Non-warranty repair service

If your em-trak product has failed outside of the normal terms of warranty (either through warranty expiry, misuse or damage), then we are able to assist by providing a repair service from our offices in the UK.

If you haven't already contacted us please submit a request through our support site or send an email to If the issue cannot be resolved remotely, you can then request to return your product using our non-warranty repair service where it will be subject to a compulsory $100 inspection fee.

We have recently improved the service so that a fixed repair charge will be applied depending on the product type. Full details are in the attached document.

Please contact if you have any questions.

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