Non-warranty repair service

If your em-trak product has failed outside of the normal terms of warranty (either through warranty expiry, misuse or damage), then we are able to assist by providing a repair service from our offices in the UK.

If you have a faulty product, please submit a request through our support site or send an email to If the issue cannot be resolved remotely, then you can send the unit to em-trak and, for an inspection fee of $100, we will investigate the problem and provide you with an estimate for repair. Once we have received approval we will carry out the repair, give the unit a full service, and ship it back with a 3 month warranty.

The service previously only catered for our A100 Class A, however we have recently opened it up to our other established products. Details of the applicable products and a breakdown of the pricing structures are covered in the document below.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk