em-trak Returns Procedure

There are currently two ways you can request an RMA number –

1. Raise a new ticket by submitting a request on our support site. To enable us to process it correctly we require the following information:

  • Product
  • Serial number
  • Date of purchase
  • Fault description

2. Send the above information in an email to


We will then issue you with an RMA number. Typing this reference number into the support site will then allow you to check the progress of the repair, along with details of fault diagnosis / repairs carried out / tracking numbers etc. We are also now able to process requests for multiple items in the same message.

Please note that product should never be returned without a valid RMA number. Any units returned without a valid RMA number will not be accepted. When an RMA number is allocated but the items are not received within 30 days, the number will be cancelled and a new application must be made before returning the goods.

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